Call Recording

Call Recording

There are so many needs nowadays for call recording solutions it is difficult to identify a particular industry or market where they would benefit most, as in todays fast paced world the ability to recall a conversation and replay it live has so many benefits to all areas of an organisation.

 

Call recording solutions are designed from small to medium sized businesses to enterprise corporate solutions and all deliver a more professional and effective service by:

  • cataloging customer interactions
  • maintaining a record of communication
  • achieving compliance
  • indemnifying against costly disputes
  • improving training

some of the key benefits od call recording solutions are:

  • helps you achieve regulatory compliance
  • Delivers quality monitoring
  • Improves operational performance
  • protects your busines and employees
  • Provides invaluable evidence of transactions
  • Aids dispute resolution

here of some of the suppliers we use as integrated solutions with your telephone systems:

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PCI Compliant Call Recording

PCI standards apply to any organisation involved in processing credit card details over the phone. There are two specific standards which are relevant:

  • Payment Card Industry Data Security Standard (PCI DSS)
  • Payment Application Data Security Standard (PA-DSS)

Protecting stored card holder data

Liquid Voice employs a range of sophisticated and often commercially sensitive techniques to ensure system security and adherence to PCI standards.

To achieve PCI compliance, it is rarely acceptable to store the card verification value after authorisation, even if encrypted. It is prohibited to use any form of digital audio recording.

Please contact us if you would like to find out more about this complex subject on 0845 873 9875

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